IT Services in Mozambique.

WisB Global Lda, is an ICT Services and Solutions provider. We offer across the spectrum ICT Services & Solutions. Based in Maputo, we have built up a reputation with both clients and suppliers alike. We supply a range of reliable, cost effective Services and Specialize in ICT Services and Solutions.

As a full ICT Service provider, we are dedicated to ensuring you obtain the most out of your technology assets. Driven by our commitment to see our customers succeed, we have developed a comprehensive range of services to make sure your company is always enabled by its technology and never limited by it. This extensive coverage allows us to be the trusted IT Company your business turns to when the need arises.

The company has experience in most areas of ICT Support Services and Supplies. All products supplied by WISB GLOBAL are supported by knowledgeable sales, service and commissioning personnel.

 

 

Mission

To consistently create value for our stakeholders, by providing solutions which enable our customers to achieve excellence and sustainable competitive edge?

 

To Build a more proactive ICT Company and offer an improved level of Services to all Clients. Provide the best cost effective services and Solutions, Rapid and capable response, and Return-to-service as quickly as possible to our clients.

 

 

 

OUR CORE VALUES

Our Core Values guide us in how we create respect and value our judgment and deliver on our commitments:

◊ Integrity

◊ Honest

◊ Respect

Our value proposition

Our belief is that we have critical-value- Relationships with the words leading technology companies and all entities which utilize their products and services. Among the many strengths that distinguish WisB Global in the IT market place are ours:

• Extensive IT industry expertise
• Targeted, End-to-end and Evolving services offerings
• Expertise in lifecycle, implementation and Technology services consulting
• Expertise in project –based contracting and Outsourcing for Lifecycle services
• Services product/service/Infrastructure/Systems Implementation and Deployment services
• Commitment to the Long-term development of our customers, employees and partners
• Proven and determined leader ship team

 Human Resources

WisB Global recognizes that human capital is the key to success in today’s business environment. The company’s highly specialized and experienced personnel are pivotal to achieving demanding objectives and advancing the capabilities of the company to better serve its customers.

Clientele

WisB Global maintains customer base that consists Hotels, Banks, Mines, NGO, Industries and Public Government Institutions in all provinces of Mozambique.

 

Vision

 

We envision that customers will need competent advisor and sourcing partner who can bridge the business and ICT communications gap. An advisor who can support, enable and drive information security solutions and services in an innovative and secure way, maximizing today’s performance and driving future-proof business models. Our focus is on building long-term transparent relationships with customers, partners, employees and shareholders.

 

Insight

At WisB Global, we have always prided ourselves on the vision, skills, expertise and professionalism of our team. Our team members make use of their keen Insight to foresee industry trends and meet demanding customer needs. And the working of their collective minds in a highly supportive environment ensures that our products and services retain a competitive edge at all times.

 

Our Quality Policy

WisB Global strives to provide service to its customers with emphasis on continuous improvement, pro-active approach, courtesy, timely response, and accuracy, with a goal of achieving total customer satisfaction.

 

Executive Management

 

WisB Global brings together a team of technology and business visionaries who steer the organization towards its ultimate goal – to provide solutions to customers to enable them to achieve excellence and sustainable competitive edge.

 

 

Code of Ethics

• Recommend corrective and maintenance services and explain to the customer which of these are required to correct existing problems and which are for preventative maintenance.
• Offer the customer a price estimate for work to be performed.
• Obtain prior authorization for all work to be done in writing or by other means satisfactory to the customer.
• Make every effort to keep the customer informed about appointments and completion of deadlines.
• Complete an itemized invoice of components and services performed.
• Furnish the customer with information on any warranties covering components or services.
• Exercise reasonable care for the customer’s property while it is being serviced.
• Attempt to fix the customer’s problem the first time.
• Maintain a system for fair settlement of customer complaints.
• Cooperate with established consumer complaint mediation authorities.
• Uphold the high standards of our profession and seek to correct any and all abuses within the computer service industry.

 

AREAS OF SPECIALIST   ·         • Network Designs and Implementation	·         • Network Management	· ·         • Cisco Routing
·         • LAN and WAN Installations	·         • Computer Hardware repairs	·         • CCTV
·         • Scheduled Maintenance	·         • Windows Domain implementation and Administration.	• Telecommunications
·         • Computer Sales and Distribution	• Structured Cabling (UTP, STP, Fibre)	·         • PABX and VoIP
• ICT Training and Consultants   – IPTV Network Solutions	·         – IT Support Services	·         – Servers Installation

WHY CHOOSE WisB GLOBAL LDA

• At WisB Global we have consultants, engineers and help desk team that will assist you in any way they can. We will have a specialist trained to your system’s needs. We do not have non-technical account managers or faceless technicians arriving to offer you service. To correctly deal with your business, we get to know you and your company.
• Our motto is that IT should work for you, leaving you to work for the success of your business. We believe that IT is at the core of most operations. If staff members cannot access business critical applications, their emails or even if printing is down, the company suffers. At WisB Global our knowledge, experience and expertise will keep you concentrating on what you do best.
• WisB Global always takes full responsibility for the security of your IT Infrastructure. When a problem with infrastructure arises we will take ownership of the problem until it gets resolved. We know that trusting someone with your IT is just the same as trusting someone with your office keys and we do not take that responsibility lightly. With any service we provide we make security a top priority giving you peace of mind regarding the safety of your IT.
• Cost Savings come from efficiency, uptime and well managed IT System. At WisB Global we do not implement systems because we want to learn something new or because it is what other people are doing, we put in the right systems that suit your business needs.

Partnering with WisB Global allows you to focus on your core business drivers by removing the burden of recruitment, training and HR costs of hiring an IT professional as an employee. Our certified team allows for resilience against absence and holiday cover. Our team of experts also offers a broad skills base providing you with a wealth of knowledge, offering you the most efficient IT Solution.

• Fast response times, we acknowledge that the faster we can get you working the more we beneficial it is for your business. At WisB Global we have systems in place to prioritize calls and ensure that items are resolved efficiently. We analyse the calls you log and if we see regular items appearing we will work with you to improve the systems or increase staff training.
• Knowledge, we train all of our staff so they are up to date with the latest technology.

REFERENCES

 

Name of Client	Contact Person
WORLD VISION MOÇAMBIQUE	Joao Caetano | ICT Manager | World Vision Mozambique | www.wvi.org Phone: +258 21350625 | Cell: +258 826912480 | Fax: +258  | E-mail: joao_caetano@wvi.org
WHO Country Office Mozambique	Stanford Mutindi (MCIPS) Procurement and Travel Assistant Head of Procurement and Travel Unit WHO Country Office Mozambique Rua Joseph Ki-Zerbo 227 Tel +258 21 492732 |GPN: 36826 |Mobile +258 82 192 7994 E-mail: mutindis@who.int
FDA- Fundo De Desenvolvimento Agrario	Celso Moiana IT Administrator moianacelso@gmail.com 84-470 4553
Serena Polana Hotel.	Joaquim sitoe ICT Manager Jsitoe@serena.co.mz 84 338 1881

 

STAFF SKILLS

• Microsoft Certification (MCITP Enterprise Administration 2008) x 2 Engineers
• VMware vSphere V5.0 (Server Virtualisation) x 1 Engineer
• CCNP CISCO x 2 Engineer
• Krone Certified Technician x 4 Technicians
• Checkpoint FW Certified x 1 Engineer
• Project Management x 2 Engineer
• Telecoms Engineer x 2
• Sales Executives x 5